Last Updated: September 2, 2026
V-Gold respects the privacy of visitors, customers, and individuals who contact us through our website. This Privacy Policy explains how information may be collected, used, stored, and handled when you visit the V-Gold website, submit an enquiry, request a callback, contact one of our branches, or otherwise interact with us.
This Privacy Policy applies to information collected through the V-Gold website and related online interactions. Certain in-branch transactions may require additional information or documentation in accordance with our operational or legal requirements.
1. About V-Gold
V-Gold provides gold-buying, gold-valuation, gold-purity-testing and pledged-gold release assistance services through its locations in Hyderabad and Telangana.
For the purposes of this Privacy Policy, references to “V-Gold,” “we,” “our,” or “us” refer to V-Gold.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Name
Mobile or telephone number
Email address
Location or preferred branch
Information submitted through contact or callback forms
Details you voluntarily provide when making an enquiry
Communications you have with V-Gold
Technical information associated with your use of our website
When required for an in-branch transaction or service, additional identification or transaction-related information may be requested in accordance with applicable requirements and V-Gold’s procedures.
Please do not submit unnecessary sensitive personal information through general website enquiry forms.
3. How We Collect Information
Information may be collected when you:
Submit a contact form
Request a callback
Call or email V-Gold
Contact us through WhatsApp or another communication channel offered on our website
Visit or interact with our website
Visit a V-Gold branch and provide information as part of a requested service or transaction
Communicate with our customer-service or branch teams
Certain technical information may also be collected automatically through cookies, analytics technologies, server logs, or similar technologies used on the website.
4. How We Use Your Information
We may use information for purposes including:
Responding to your enquiry
Contacting you regarding a callback request
Helping you locate an appropriate V-Gold branch
Providing information about our services
Facilitating requested gold-buying, valuation, or related services
Providing customer support
Maintaining appropriate business and transaction records
Improving our website and customer experience
Measuring website performance and usage
Maintaining website security and preventing misuse
Meeting applicable legal, regulatory, accounting, or compliance requirements
We use personal information only for legitimate purposes connected with our business, services, website operations, or applicable obligations.
5. Gold Valuation and Transaction Information
When you visit a V-Gold branch for a gold-related service, we may need information associated with the requested transaction.
Depending on the nature of the transaction and applicable requirements, this may include identification details, contact information, transaction records, information about the gold items presented, valuation information, and payment-related records.
Information collected during an in-branch transaction will be handled in accordance with applicable requirements and V-Gold’s operational procedures.
6. Identification and KYC Information
Certain transactions may require customers to provide valid identification or other supporting documents.
Where such information is required, it may be collected and used for purposes related to the transaction, identity verification, record keeping, fraud prevention, compliance, or other applicable requirements.
Customers should provide only genuine and accurate documents and information.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, remember preferences, measure performance, and support analytics or advertising activities where applicable.
Cookies are small data files stored on your device or browser.
Depending on the technologies implemented on our website, cookies may include:
Essential or functional cookies
Analytics cookies
Performance cookies
Advertising or measurement cookies
You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect website functionality.
8. Analytics
V-Gold may use analytics services to understand website traffic, page usage, visitor interactions, device information, and website performance.
Where analytics platforms are enabled on our website, those providers may process certain technical or usage information according to their own terms and privacy practices.
9. Advertising and Marketing Technologies
V-Gold may use online advertising and measurement platforms to understand the effectiveness of advertising campaigns and website interactions.
Where advertising, remarketing, conversion measurement, or similar technologies are implemented, the relevant platforms may use cookies or related technologies in accordance with their own privacy practices.
Users may be able to manage certain advertising and cookie preferences through their browser, device, or relevant platform settings.
10. WhatsApp and Other Communication Services
If you choose to contact V-Gold through WhatsApp or another third-party communication service, information you provide through that service may also be processed by the relevant service provider according to its own terms and privacy practices.
Please avoid sending unnecessary confidential or sensitive information through third-party messaging platforms.
11. How We May Share Information
V-Gold does not disclose personal information to third parties except where reasonably necessary for legitimate business operations, providing requested services, operating the website, processing communications or transactions, meeting legal obligations, protecting our rights, or working with authorized service providers.
Such service providers may include, where applicable:
Website hosting and technology providers
Communication providers
Analytics providers
Advertising and measurement providers
Payment or banking service providers
Professional advisers
Other service providers supporting our operations
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an authorized authority.
12. Data Security
V-Gold takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication system, or method of data storage can be guaranteed to be completely secure.
Users should exercise appropriate care when providing information online.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate business records, resolving enquiries or disputes, and meeting applicable legal, regulatory, accounting, or compliance obligations.
Retention periods may vary depending on the nature of the information and the reason it was collected.
14. Your Choices and Privacy Requests
Subject to applicable requirements and the circumstances of your request, you may contact V-Gold regarding personal information you have provided to us, including requests to correct inaccurate information or raise concerns about how your information has been handled.
Some information may need to be retained where required for legitimate business, transaction, security, legal, regulatory, accounting, or compliance purposes.
Privacy-related requests can be submitted using the contact information provided below.
15. Third-Party Websites
The V-Gold website may contain links to third-party websites, platforms, maps, social networks, messaging services, or other external resources.
V-Gold does not control the privacy practices of independent third parties. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
16. Children’s Privacy
V-Gold’s website and gold-buying services are not intended to collect personal information from children through general website enquiries.
If you believe a child has submitted personal information through our website inappropriately, please contact us so that we can review the matter and take appropriate action.
17. Accuracy of Information
When submitting an enquiry or providing information in connection with a requested service, you are responsible for providing information that is accurate and appropriate for the purpose.
Please contact V-Gold if information relevant to an ongoing enquiry needs to be corrected.
18. Changes to This Privacy Policy
V-Gold may update this Privacy Policy when our website, services, technologies, business practices, or applicable requirements change.
When changes are made, the revised policy will be published on this page and the Last Updated date will be changed to reflect the genuine revision date.
We encourage visitors to review this Privacy Policy periodically.
19. Contact V-Gold About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of information provided to V-Gold, please contact us:
V-Gold
Email: infovgold7@gmail.com
Phone: +91 999 690 9999
Head Office:
Plot No. 6, Nilayam,
Siva Sai Apartment, 2-198/3,
Khairatabad Rd, Opp. SBI Bank,
Khairtabad, Hyderabad,
Telangana – 500004, India
For privacy-related requests, please provide enough information for us to understand and respond to your request. Please do not send unnecessary identification documents or sensitive information by email unless specifically requested through an appropriate process.