Last Updated: September 3, 2026
Welcome to V-Gold. These Terms & Conditions govern your use of the V-Gold website and set out general conditions relating to information, enquiries and services offered by V-Gold.
By accessing or using our website, submitting an enquiry, requesting a callback, or contacting V-Gold through the communication options available on our website, you acknowledge these Terms & Conditions.
Please read these Terms carefully before using the website.
1. About V-Gold
V-Gold is a gold-buying business providing services including gold buying, gold valuation, gold purity testing and pledged-gold release assistance through its locations in Hyderabad and Telangana.
References in these Terms to “V-Gold,” “we,” “our,” or “us” refer to V-Gold.
Head Office:
Plot No. 6, Nilayam,
Siva Sai Apartment, 2-198/3,
Khairatabad Rd, Opp. SBI Bank,
Khairtabad, Hyderabad,
Telangana – 500004, India
Phone: +91 999 690 9999
Email: infovgold7@gmail.com
2. Use of the V-Gold Website
The V-Gold website is intended to provide information about our business, locations, gold-buying services, gold valuation process, purity testing, pledged-gold assistance and related topics.
You agree to use this website only for lawful purposes.
You must not:
Use the website for unlawful or fraudulent purposes
Attempt to interfere with the operation or security of the website
Attempt unauthorized access to the website, server or related systems
Submit false, misleading or fraudulent information
Copy or misuse website content in violation of applicable intellectual-property rights
Use automated systems in a manner that materially disrupts the website
V-Gold may restrict access to the website where reasonably necessary for security, maintenance, misuse prevention or other legitimate operational purposes.
3. Website Information
We aim to keep information published on the V-Gold website useful and current. However, website content is provided for general informational purposes and may not always reflect real-time market conditions, branch operations, availability or transaction-specific circumstances.
Information on the website should not be treated as a guaranteed quotation, guaranteed purchase price, investment advice, financial advice or legal advice.
Customers should contact or visit an appropriate V-Gold branch for information applicable to a specific proposed transaction.
4. Gold-Buying Services
V-Gold may evaluate and purchase eligible gold items presented by customers, subject to verification, assessment and applicable requirements.
Items that may be considered include eligible:
Old gold jewellery
Broken or damaged gold jewellery
Gold coins
Gold bars
Scrap gold
Other eligible gold items
Acceptance of any item is subject to V-Gold’s assessment, verification procedures, applicable requirements and transaction circumstances.
The presence of an item or category on our website does not constitute an unconditional commitment to purchase every item presented.
5. Gold Valuation
The value offered for a gold item may depend on factors including:
Tested gold purity
Eligible or net gold weight
Applicable gold rate
Presence of stones or non-gold materials
Item characteristics
Applicable adjustments or deductions, where relevant
Other factors relevant to the particular transaction
The gross weight of jewellery or another item may not necessarily represent the net weight of gold eligible for valuation.
Where stones, attachments, non-gold components or other materials are present, they may be excluded from the eligible gold weight where appropriate.
Customers should review and understand the valuation presented to them before deciding whether to proceed with a transaction.
6. Gold Rates and Market Fluctuations
Gold prices fluctuate due to market conditions.
Any gold rate, price example, calculation or market information displayed on the V-Gold website is provided for informational purposes unless expressly presented as a transaction-specific quotation.
A rate displayed or discussed at one time may differ from the rate applicable when an item is actually evaluated or a transaction is completed.
The final valuation applicable to a proposed transaction will be determined at the relevant time based on the item assessed and the applicable valuation process.
Examples used in articles, guides, FAQs or educational content should not be interpreted as guaranteed purchase prices.
7. Gold Purity Testing
V-Gold may use XRF technology or other appropriate assessment methods as part of the gold-purity evaluation process.
Testing results form part of the overall valuation process and must be considered together with factors such as eligible gold weight and the applicable rate.
Descriptions of XRF technology or gold-testing processes published on the website are provided for general informational purposes.
Where a specific testing procedure applies to a transaction, customers may ask the relevant V-Gold branch for an explanation of the process.
8. Ownership and Authority to Sell Gold
By presenting gold or another item to V-Gold for a proposed transaction, you represent that you are legally entitled or properly authorized to present and sell the item.
You must not present:
Stolen property
Fraudulently obtained property
Property belonging to another person without appropriate authority
Items involved in an unlawful transaction
Items for which you cannot provide information or documentation reasonably required for the transaction
V-Gold may decline, pause or cancel a proposed transaction where there are reasonable concerns regarding ownership, identity, authenticity, documentation, legality, fraud or other relevant circumstances.
V-Gold may cooperate with lawful requests from competent authorities where required.
9. Identification and KYC Requirements
Customers may be required to provide valid identification and other information or documentation appropriate to the proposed transaction.
Depending on the transaction and applicable requirements, acceptable documentation may include relevant government-issued identification or other supporting documents.
Customers are responsible for ensuring that information and documentation they provide is genuine, accurate, valid and belongs to or appropriately relates to them.
V-Gold reserves the right to decline or postpone a transaction where required information or documentation is unavailable, incomplete, inconsistent or reasonably considered unreliable.
10. Payment
Payment for a completed gold-buying transaction may be made using payment methods available and appropriate at the relevant V-Gold branch and for the particular transaction.
Available methods may include, where applicable:
Bank transfer
UPI
IMPS
RTGS
Cash, where legally and operationally permitted
Other approved payment methods
The availability of a particular payment method may depend on the transaction, branch, amount, banking systems, verification requirements and applicable law.
Payment is subject to successful completion of the applicable valuation, documentation and transaction procedures.
11. Pledged-Gold Release Assistance
V-Gold may provide assistance to customers seeking to release eligible gold that is pledged with a bank, financial institution or other applicable lender and subsequently sell that gold, subject to the circumstances of the transaction.
V-Gold does not provide gold loans through this service.
Pledged-gold release assistance should not be interpreted as V-Gold acting as the customer’s original lender or automatically assuming the obligations of a bank or financial institution.
The exact process may depend on:
The institution holding the pledged gold
Outstanding settlement requirements
Documentation
Customer authorization
Identity verification
The gold item
Other applicable conditions
Customers should obtain transaction-specific information before proceeding.
12. Enquiries and Callback Requests
Submitting a website enquiry or requesting a callback does not create a binding obligation for V-Gold to purchase gold or complete any particular transaction.
Information provided through forms should be accurate and relevant to the enquiry.
V-Gold may use the information submitted to contact you and respond to your request in accordance with our Privacy Policy.
13. Branch Information
V-Gold operates through multiple locations.
We aim to keep branch addresses, telephone numbers, operating information and other location details current. However, branch information may change.
Customers may contact V-Gold before visiting a branch where confirmation of location, availability or operating information is important.
14. No Guaranteed Purchase Price
Information displayed on the website, communicated in general marketing materials, or provided through educational content does not constitute a guaranteed purchase price unless V-Gold expressly confirms a transaction-specific offer following the applicable assessment.
Final valuation may depend on the actual gold item, purity, eligible gold weight, applicable rate and other relevant factors.
15. No Investment or Financial Advice
Information published by V-Gold about gold prices, market trends, purity, valuation, selling decisions or related topics is intended primarily for general educational and service-related purposes.
It should not be interpreted as personalized investment, financial, tax or legal advice.
Users should obtain appropriate professional advice where required for their circumstances.
16. Third-Party Services and Links
The V-Gold website may contain links or integrations involving third-party services such as maps, messaging platforms, social networks, payment services or other external websites.
V-Gold does not control independent third-party websites or their terms, privacy practices, availability or content.
Your use of a third-party service may be subject to that provider’s own terms and policies.
17. Intellectual Property
Unless otherwise stated, website content created for V-Gold, including text, branding, logos, graphics, layouts, photographs and other original materials, is owned by or used by V-Gold with appropriate rights.
You may access the website for personal and legitimate informational purposes.
You may not reproduce, republish, distribute, commercially exploit or misrepresent V-Gold’s protected content without appropriate authorization, except where permitted by law.
Third-party trademarks, logos or materials remain the property of their respective owners.
18. Website Availability
We aim to maintain reasonable website availability but do not guarantee that the website will always operate without interruption or error.
Access may occasionally be affected by:
Maintenance
Technical problems
Hosting issues
Network failures
Security incidents
Third-party service interruptions
Events outside our reasonable control
V-Gold may modify, suspend or discontinue website functionality where reasonably necessary.
19. Limitation of Website Information
To the extent permitted by applicable law, V-Gold is not responsible for decisions made solely on the basis of general website information where transaction-specific verification or professional advice would reasonably be required.
Nothing in these Terms is intended to exclude or restrict rights or obligations that cannot lawfully be excluded or restricted.
20. Privacy
The collection and handling of personal information through the V-Gold website and related interactions are addressed in our Privacy Policy.
Users are encouraged to review the Privacy Policy to understand how relevant information may be collected, used and handled.
21. Changes to These Terms
V-Gold may update these Terms & Conditions when our website, services, operational practices or applicable requirements change.
When material changes are made, the updated Terms will be published on this page and the Last Updated date will be changed to reflect the genuine revision date.
Your continued use of the website following an update will be subject to the then-current Terms, to the extent permitted by applicable law.
22. Governing Law and Jurisdiction
These Terms & Conditions are intended to operate in accordance with applicable laws in India.
Subject to applicable law and any mandatory consumer or statutory rights, disputes relating to these Terms or use of the V-Gold website will be subject to the jurisdiction of the competent courts in Hyderabad, Telangana, India.
23. Contact V-Gold
If you have questions regarding these Terms & Conditions, please contact:
V-Gold
Email: infovgold7@gmail.com
Phone: +91 999 690 9999
Head Office:
Plot No. 6, Nilayam,
Siva Sai Apartment, 2-198/3,
Khairatabad Rd, Opp. SBI Bank,
Khairtabad, Hyderabad,
Telangana – 500004, India